Insurer · Florida
Filing a Florida auto-injury claim with Infinity Insurance
Infinity Insurance Company (a Kemper company)
- Claims phone
- 1-800-353-6737
- Claims page
- www.kemper.com/claims/report-a-claim
How to file a claim with Infinity Insurance
Infinity personal-auto claims are now handled by Kemper. File online via the Kemper customer claim portal (select “Auto”), or by phone at 1-800-353-6737 during business hours.
Infinity historically wrote a large share of Florida non-standard auto business; its personal-auto claims are now consolidated under Kemper Auto, which has no Florida-only claims line.
Sending a demand package to Infinity Insurance
A Florida demand package is directed to the adjuster or claim number assigned to your claim — not a generic corporate address. What matters legally is the content: under Fla. Stat. § 627.736(10) the demand must state the insured's name, the claim or policy number, and an itemized statement of each exact amount, date of service, and benefit claimed. Confirm the correct submission channel with Infinity Insurance directly.
Florida rules that apply to any Infinity Insurance auto-injury claim
- The 14-day PIP ruleInitial treatment must occur within 14 days of the crash.
- EMC & the $2,500 capNo EMC determination caps PIP medical benefits at $2,500.
- Demand-letter contents — § 627.736(10)Insured name, claim/policy number, itemized amounts.
- The 30-day response windowThe insurer's window to affirm, deny, or investigate.
Sources
Last verified 2026-07-26 · confirm current details with the insurer
Turn a Infinity Insurance claim's documents into a cited demand package
Upload the police report, records, bills, PIP declarations, and photos — ClaimLens extracts the facts, builds the timeline, flags the Florida gates, and links every conclusion to its source.
Other Florida insurers
The rules behind these claims
- The 14-day PIP ruleInitial treatment must occur within 14 days of the crash.
- EMC & the $2,500 capNo EMC determination caps PIP medical benefits at $2,500.
- Demand-letter contents — § 627.736(10)Insured name, claim/policy number, itemized amounts.
- The 30-day response windowThe insurer's window to affirm, deny, or investigate.
Educational reference — not legal advice. ClaimLens is a demonstration app that runs on synthetic data. Statutes and insurer practices change; verify anything you rely on with the primary source or a licensed Florida attorney.